In the school where I worked till 2002 we had tutoring sessions, a time for listening to the kid and his stuff, a time for letting him giving vents to his problems.
How important it is to learn how to listen! If the kid felt he was being listened to, believe me, you had gotten it.
For a kid, if an adult listens to him, likely, with the teacher’s help, he can achieve to help the student to mature.
Often, after a wrong move by the kid and maybe others else, so alone or in league with others, you had to learn what question you could ask him and in what mood.
Nice things those tutoring sessions, believe me. / Photo from: www responsiveclassroom org